Working Papers

We have produced a series of Working Papers which critically examine current debates, trends and explore key concepts in the field of Inclusive eGovernment.

They are available to download below.

• Describing and presenting Integrated Multi-channel Government practice: Conception and Illustration (Wilson, Blakemore))
• The ‘business’ of inclusive eGovernment (Blakemore)
• Regulation and stimulation – public sector interventions for inclusive eGovernment (Sabol)
• Public Value and multi-channel eService delivery (Henriksen)
• The ‘ecosystem’ of inclusive eGovernment – citizens, geography, and governance (McDonald)
• Consuming eServices – the socially disadvantaged citizens’ perspectives (Hall)