Overview and Objectives
The goal of Mc-eGov is to provide a thorough analysis and assessment of the current state of the art of main actions at Member States level related to the Inclusive eGovernment area, including guideline principles and practice.
In addition, the study aims to identify, define and reach consensus on a multi-channel service delivery strategy that would support more effective and efficient delivery of public services to socially disadvantaged groups.
The study will produce a possible range of sustainable business models that will support more effective and efficient delivery of public services to those citizens at risk of being left behind by the information society.
Approach
To this end, the study will survey, analyse and support the building of a consensus, with a common understanding and strategies, on the role that multi-channel strategies are having, and could have, in contributing to the achievement of the eGovernment Action Plan concerning Inclusive eGovernment.
The approach we will follow will be based on Soft Systems methodology:
- Basic research into understanding the problem situation. Identifying key stakeholders and technology players. Identifying how the technology and inclusion processes work, and how they can be initially classified.
- Expressing the problem situation through an extension of ‘Rich Pictures’. The ‘Pictures’ will be developed iteratively using the desk-based research, strategic Think Papers, Interviews and focused Workshops.
- Selecting how to view the situation from multiple perspectives and producing generic positions.
- Building conceptual models the generic positions: Moving from the ‘What’ to the ‘How’.
- Comparison of the conceptual models with the real world.
- Identify feasible and desirable changes and improvements.
- Recommendations for taking action to improve the problem situation, and developing implementation scenarios.